eSIM Not Working on iPhone 14? 9 ways to fix the problem

Learn what to do if eSIM is not working on your iPhone 14.

Note: information in this article apply to iPhone 14, iPhone 14 Plus, iPhone 14 Pro and iPhone 14 Pro Max.

Electronic SIM or eSIM is the latest advancement in SIM card technology that is gradually replacing the traditional physical SIM card. The eSIM is embedded in your device and can be activated remotely, allowing you to activate a carrier’s service without having to go to a store or purchase a physical SIM card. The iPhone 14 is one of the devices that support eSIM technology, and it is a great way to have multiple carriers on one phone.

However, some users have reported issues with their eSIM not working on their iPhone 14. This can be frustrating, especially if you rely on the eSIM for your primary phone number. Fortunately, there are several steps you can take to fix eSIM not working on iPhone 14 issue. In this article, we’ll go over some of the most common reasons why eSIM is not working on your iPhone 14 and provide some solutions to help you troubleshoot the problem.

Why is my eSIM not working on iPhone 14?

Carrier compatibility

One of the most common reasons why eSIM is not working on your iPhone 14 is carrier compatibility. Not all carriers support eSIMs, and even if they do, they may not support eSIMs on all of their plans. This means that if you’re trying to activate an eSIM on a carrier that doesn’t support it, or on a plan that doesn’t support eSIMs, you may run into issues.

Network connectivity

Another reason why eSIM is not working on your iPhone 14 is network connectivity. If you’re in an area with poor cellular coverage or no coverage at all, your eSIM may not be able to connect to the network. This can result in issues such as slow data speeds or no service at all.

Software updates

Software updates can also cause issues with eSIM on iPhone 14. If you haven’t updated your device to the latest version of iOS, you may run into issues with eSIM activation or connectivity.

Physical damage

Physical damage on your iPhone 14 can also cause issues with eSIMs. If your device has been dropped or exposed to water, it may not be able to read the eSIM properly, which can result in issues with activation or connectivity.

Solutions to fix eSIM not working on iPhone 14 issue

1. Check carrier support for eSIM:

The first thing to check when eSIM is not working on your iPhone 14 is whether your carrier supports eSIM technology. Not all carriers support eSIM, so it is important to ensure that your carrier supports eSIM and that you have activated the eSIM with your carrier.

To check if your carrier supports eSIM technology, you can visit their website or call their customer support line. Your carrier will provide you with instructions on how to activate eSIM on your iPhone 14. It is important to note that eSIM activation may take some time, so be patient and follow the instructions provided by your carrier.

2. Check if the eSIM is properly installed:

Another common issue that may cause the eSIM not to work on your iPhone 14 is improper installation. To check if the eSIM is properly installed, follow the steps below:

1. Go to Settings on your iPhone 14.
2. Tap on Cellular.
3. Look for the option that says “Add Cellular Plan”.

If you see the option, your eSIM is not properly installed. If you do not see the option, your eSIM is properly installed.

If your eSIM is not properly installed, you can try removing the eSIM and then reinstalling it. To remove the eSIM, follow the steps below:

1. Go to Settings on your iPhone 14.
2. Tap on Cellular.
3. Tap on the eSIM that you want to remove.
4. Tap on Remove Cellular Plan.
5. Tap on Remove again to confirm.

To reinstall the eSIM, follow the instructions provided by your carrier.

Please note: iPhone 14 models that are eSIM only can activate without a Wi-Fi network.

3. Check Your Cellular Plan

Another reason why eSIM is not working on your iPhone 14 is that your cellular plan has expired, or you have not paid your bill. Ensure that your cellular plan is active and up to date. You can check this by logging in to your carrier’s website or contacting their customer support. If you have not paid your bill, make sure to do so before trying to activate your eSIM.

4. Restart Your iPhone 14

Restarting your iPhone 14 is another troubleshooting step you can take when your eSIM is not working. Restarting your iPhone 14 can help to refresh your device and clear any temporary glitches that may be affecting your eSIM. To restart your iPhone 12, follow the steps below:

1. press and hold the side button and either volume button until the slider appears.
2. Drag the slider to turn off your iPhone 14.
3. To turn your iPhone 14 back on, press and hold the side button until the Apple logo appears.

5. Update iPhone software:

Outdated software can cause various issues with your iPhone, including problems with the eSIM not working. To ensure that your iPhone software is up to date, follow the steps below:

1. Go to Settings on your iPhone 14.
2. Tap on General.
3. Tap on Software Update.
4. If an update is available, tap on Download and Install.

After updating your iPhone software, try to activate the eSIM again and see if it works.

6. Check for Carrier Settings Update

The next thing you should do if you are experiencing eSIM issues on your iPhone 14 is to check for carrier settings updates. Carrier settings are files that contain important information about how your phone connects to your carrier’s network. If your carrier has released a new update, it may fix any issues you are experiencing with your eSIM.

To check for a carrier settings update on your iPhone 14, follow these steps:

1. Open the Settings app on your iPhone.
2. Tap General.
3. Tap About.
4. If there is a carrier settings update available, you will see a notification on the screen. Tap on the notification to download and install the update.

Once the update is installed, restart your iPhone 14 and check if the eSIM issue has been resolved.

7. Reset network settings:

Sometimes, resetting the network settings on your iPhone 14 can help to fix issues with the eSIM not working. Resetting the network settings will remove all saved Wi-Fi networks and their passwords, as well as cellular settings.

To reset network settings on your iPhone 14, follow the steps below:

1. Go to Settings on your iPhone 14.
2. Tap on General.
3. Scroll down and tap on Transfer or Reset iPhone.
4. Tap on Reset.
5. Tap on Reset Network Settings.
6. Enter your passcode if prompted.
7. Tap on Reset Network Settings to confirm.

After resetting the network settings, try to activate the eSIM again and see if it works.

8. Contact your carrier

If you have tried all the troubleshooting steps mentioned above and still experience eSIM issues on your iPhone 14, it’s time to contact your carrier. Explain the issue in detail, including when it started, what troubleshooting steps you have tried, and any error messages you have received. Your carrier may be able to help you resolve the issue or provide additional support if necessary.

If the issue is not resolved immediately, ask for a ticket number or reference number so you can follow up on the issue later.

9. Contact Apple support:

If none of the above solutions work, it may be time to contact Apple support for further assistance. Apple support can provide you with more detailed instructions on how to fix the eSIM not working on iPhone 14 issue. You can contact Apple support by visiting their website or by calling their customer support line.

Conclusion:

In conclusion, the eSIM is an innovative technology that allows users to have multiple phone numbers on a single device. However, sometimes the eSIM may not work properly, causing frustration for users. In this article, we have explored some possible solutions to fix the eSIM not working on iPhone 14.