How to fix an iPhone 13 Pro touch screen that’s not working


Is your iPhone 13 Pro Touch Screen not working? Here’s the troubleshooting guide to fix the issue, step-by-step.

The touchscreen is your primary means of control over your iPhone, and if it doesn’t work, your phone doesn’t work. However, while an unresponsive touchscreen — any touchscreen that either doesn’t respond at all to your taps or that responds only occasionally — can be frustrating and alarming, there are a number of simple fixes you can try to get it up and running again. We run through them in this article, which explains how to fix an unresponsive iPhone 13 Pro touchscreen. So, whether a simple restart or the nuclear option of contacting Apple is needed, here’s how to fix an unresponsive iPhone 13 Pro touchscreen.

Why is my iPhone 13 Pro screen not responding to touch?

There are many reasons why you could be having iPhone 13 Pro touch screen issues. Here are some of the most common ones.

  • Dust or debris on your screen
  • Moisture on your hands
  • Obstruction from your case or screen protector
  • Major temperature changes
  • An outdated operating system
  • Interference from your charger or other accessories

How to fix an iPhone 13 Pro screen that’s unresponsive to touch

Most of the time, fixing an iPhone 13 Pro touch screen that’s not working is simple. Try each of these options until your phone starts working normally again.

The tips on this article applies to iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, and iPhone 13 mini that touchscreen is not working.

Clean off your screen, and hands

Dust and debris can not only make your iPhone 13 Pro hard to see, they can cause it to stop responding to your touch. After turning off your device, use a microfiber cloth to wipe down the screen. Your cloth can be dry or slightly damp with an equal mix of distilled water and 70% isopropyl alcohol. But don’t use household cleaners since they can damage your device.

Also, make sure your hands are clean and dry when you’re using your iPhone13 Pro. If your fingers are wet, the touch screen may not respond.

Restart your iPhone 13 Pro

The next thing to try if you find your iPhone 13 Pro touchscreen not working should be obvious: Restart your iPhone.

Try restarting it normally by simultaneously holding the Side button and Volume Up/Down button If your touchscreen is still responsive enough to swipe the Slide to Power Off slider, swipe it. Then, hold the Side button(or Top button) until it boots up again.

Of course, you may find that your touchscreen is so unresponsive that you can’t even shut your iPhone down normally. In this case, try a force restart.

press and quickly release the Volume Up button, press and quickly release the Volume Down button, and then hold the Side button until you see the Apple logo.

In most cases, restarting your iPhone 13 Pro will fix an unresponsive touchscreen, so this should be the first thing you try before attempting anything else.

Check your screen protector

Screen protectors are usually very thin these days, but in certain rare cases, they may be the reason why your iPhone 13 Pro touchscreen isn’t working. As such, you should check to see whether your screen protector has been applied properly to your iPhone’s touchscreen. If it hasn’t, try removing and reapplying it or reapplying a new protector if you have one available.

Even if your screen protector has been applied properly, try removing it. It may be the case that, for whatever reason, it’s been interfering with how your touchscreen operates. If your iPhone 13 Pro touchscreen does begin working properly after removing it, you may want to consider either forgoing a screen protector or buying a new (possibly thinner) one.

Avoid extreme temperatures

The iPhone 13 Pro dosen’t work as well when it’s really hot or freezing cold. In fact, your iPhone may display a warning if its temperature rises beyond a certain level. You won’t be able to use it until it cools down. See this article to see how to fix iPhone 13 Pro overheating problem.

Disconnect all cables from your iPhone 13 Pro

Unplug any headphone, Lightning® cable from your device. If your iPhone 13 Pro touchscreen start working again, you may have a faulty cable, charger, or outlet.

Update your iPhone 13 Pro

Assuming that you’ve tried the two steps above and your iPhone 13 Pro touchscreen still isn’t responding, you should next try updating your iPhone by connecting it to your computer. You won’t be able to update it normally (due to the unresponsive touchscreen) and will instead have to put it into Recovery Mode before updating.

Here’s what you do:

Step 1: Connect your iPhone to your computer using a USB cable. If you’re running MacOS Catalina 10.15 (or higher), launch Finder. If you’re running MacOS Mojave 10.14 (or earlier) — or Windows (on a PC) — launch iTunes.

Step 2: Press and quickly release the Volume Up button, press and quickly release the Volume Down button, and then press the Side button until the Recovery Mode screen appears.

Step 3: A window will appear on your computer, giving you the option to Restore or Update your iPhone. Click Update.

Factory reset iPhone 13 Pro

Updating your device should resolve any software-related issues that may be causing your iPhone 13 Pro touchscreen to freeze. However, if it still doesn’t work, it may possibly be worth performing a factory reset on your iPhone.

If your iPhone 13 Pro touchscreen is not responding at all, you won’t be able to back it up before performing a factory reset. Neither backing up via the iPhone itself or via a computer will be possible since even connecting it as normal to a computer requires you to tap Trust on your iPhone.

Nonetheless, you may still want to go ahead and perform a factory reset without an up-to-date backup. To do this, follow the three steps outlined in the section above, but in this case, click Restore at the end of the process rather than Update.

Contact Apple Support

Factory resetting your iPhone may be a heavy-handed option, so it could be worth contacting Apple Support instead. This is likely a safer final resort than factory resetting your iPhone since Apple may be able to fix the issue — which could be hardware-related — without having to erase your iPhone’s memory.

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About the author
iPhoneGeeks Staff
iPhoneGeeks Staff
iPhoneGeeks Staff is a team of iPhone, iPad, Apple Watch, AirPods, and Mac experts led by Moses Johnson. We're passionate about all things Apple!

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