How to fix Snapchat not working on iPhone 15 issue

Some iPhone 15 users have been complaining that SnapChat is not working for them. They say that sometimes the SnapChat app is crashing or not opening. In this article, I’ll explain how to fix Snapchat problems on iPhone 15.

Snapchat is a popular messaging app that lets users exchange pictures and videos (called snaps) that are meant to disappear after they’re viewed. It’s advertised as a "new type of camera" because the essential function is to take a picture or video, add filters, lenses or other effects and share them with friends. If SnapChat is not working on your iPhone 15, you could be left out of the loop. We’ve compiled a list of ways to fix those unfortunate occurrences when Snapchat isn’t working on iPhone 15. Follow this troubleshooting guide, and you’ll be able to fix any Snapchat problems you might be having on your iPhone 15.

Note: information in this article apply to iPhone 15, iPhone 15 Plus, iPhone 15 Pro and iPhone 15 Pro Max.

Why is Snapchat not working on iPhone 15?

If SnapChat is not working on your iPhone 15, there are different reasons this could happen. It could be that SnapChat’s servers are having a hiccup, your phone is creating problems, or the app is simply misbehaving. Whatever the issue may be, we’ll go over some possible fixes here.

Ways to fix Snapchat not working on iPhone 15

Close and re-open Snapchat

If Snapchat isn’t working on your iPhone 15, the first thing you should try is to close the app and re-open it. This might get all the gears in place. Here’s how:

1. Swipe up from the very bottom to the center of the screen to bring up the app switcher.
2. Swipe the SnapChat app up and off the top of the screen to close it.
3. Launch SnapChat once more via your Home Screen, Siri or Spotlight.

Update Snapchat

Ensure that you are using the latest version of the Snapchat app:

1. Open the App Store on your iPhone.
2. From the options at the bottom, tap Search.
3. In the search field, type Snapchat and hit Search.
4. From the results, find the Snapchat app. If the app says Open, this means that there is no update and you are running the latest version. If it says Update, it means there is an update. Tap Update.

You should note that if you have turned on automatic app updates, they don’t occur immediately. You should still follow the steps above to update.

Update your iPhone

Apple continuously releases updates to iOS to fix bugs preventing apps from working properly. Please ensure that you have the latest iOS 17 version.

1. Go to Settings.
2. Select General.
3. Choose Software Update. If there is a new version, you will see it there. Then tap the Update button and follow the onscreen instructions.

Restart your iPhone

If Snapchat is still not working on your iPhone 15, it may be something to do with your phone. Restarting may put everything back into a working state. To restart your iPhone, follow these steps:

1. Press and hold the Side and either of the Volume buttons (Up or Down).
2. Keep pressing the buttons until you see the power-off slider. Then, release the buttons.
3. Move the slider from left to right.
4. Wait until your iPhone powers off, which may take several seconds.
5. Press and hold the Side button again. Release the Side button when you see the Apple logo.

Check if Snapchat is down

If Snapchat is still not working on your iPhone 15, check if it’s not working for anyone. There are two places to check whether Snapchat is down. Down Detector is a site that tracks all kinds of services and whether or not they are down. Head to Down Detector’s Snapchat page, and it will tell you whether Snapchat is having issues or not. You can also check the Live Outage Map to see if the problem is restricted to specific regions.

The second option is the official Snapchat support account on X (previously Twitter). It will always have the latest news about Snapchat outages and how long it might be until it’s back up and running, so follow it if you want to stay updated.

Check your internet connection

The problem may be your internet connection if Snapchat or specific snaps aren’t loading on iPhone 15. A quick way to verify if this is the case would be to test any other app that uses the internet, or open your browser and try to open iphonegeeks.com. Does our website load? If it doesn’t, then your internet connection is likely the issue. Here are a few things to try:

• If you’re using cellular data, try switching to Wi-Fi, and vice versa.
• If you are using Wi-Fi, try moving closer to your router.
• Reboot your router (unplug the WiFi router, leave them powered off for at least two minutes, and then plug them back in again).
• If you’re using Wi-Fi, there is a chance the network administrator might be blocking certain services, such as Snapchat. This is often the case at schools, libraries, and other places where they would rather not let people use Wi-Fi for entertainment purposes. The only solution would be to ask the administrator to let you use said apps, or simply use data.
• If you are using a VPN, try disabling it while using Snapchat. Snapchat often stops working if it detects any third-party apps, including VPNs.

Clear Snapchat app cache

Most apps download media and other types of data onto your iPhone, and if those files are corrupted, it can cause Snapchat to stop working on your iPhone 15; it can even cause your device to keep crashing. Clearing out these files won’t make you lose any data or snaps, so there’s nothing to worry about. Here’s how to clear Snapchat cache on iPhone:

1. Launch the Snapchat app.
2. Tap on your avatar icon to open your profile.
3. Tap the Settings cog icon in the top-right corner.
4. Scroll down to the Privacy Controls section and select Clear Data.
5. Hit Clear Cache.
6. Confirm your action by tapping Clear.
7. Hit Okay when done.

What to do when snaps aren’t sending

If you cannot send snaps to your friends even though your network is fine, a few options remain. First, try restarting your phone, as mentioned above. If that doesn’t work, try clearing the conversation. This will remove all Snaps sent and received, so any unopened Snaps will be lost. Here’s how to clear a conversation on Snapchat for iPhone:

1. Launch the Snapchat app on your iPhone 15.
2. Select your avatar icon to open your profile.
3. Tap the Settings cog icon in the top-right corner.
4. Scroll down to the Privacy Controls section and select Clear Data.
5. Hit Clear Conversations.
6. Tap the X next to the conversation you want to clear and confirm by hitting Clear.

If you’ve cleared the conversation and the snaps still aren’t working, your best option is to remove your friends and then re-add them. This will also delete any Snaps sent and received with that friend, but it may fix the issue. Here’s how to remove a friend on Snapchat for iPhone:

1. Open Snapchat.
2. Tap on your avatar icon to open your profile.
3. Tap My Friends.
4. Tap and hold on to the contact you want to delete.
5. Select Manage Friendship.
6. Tap on Remove Friend.
7. Hit Remove.

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Uninstall and reinstall Snapchat

Uninstalling and reinstalling the SnapChat app on your iPhone 15 might fix the problem you are experiencing. Here’s how:

1. Press and hold the SnapChat app’s icon on the Home screen.
2. Select Remove App in the menu that appears.
3. Choose Delete App.
4. Hit Delete.
5. Now go to the App Store and reinstall SnapChat.

That’s it for our guide on what to do when Snapchat isn’t working on iPhone 15. If none of these solutions fix the problem, all hope is not lost. You can contact Snapchat support for further help.