Are you having issues with voicemail on your iPhone 12 Pro? One of the commonly reported problems is that your voicemails and/or your voicemail transcripts are not showing up. Or sometimes it may seem that your voicemails have suddenly vanished. Sometimes you may see your voicemails but they won’t play. Sometimes, you may experience that voicemail stops working for no apparent reason following an iOS update. This article explains how you can troubleshoot thee issues.
While it might seem impossible to disconnect yourself from the real world, you shouldn’t be afraid to switch your iPhone off every once in a while. After all, messages you don’t see will be waiting for you, and any missed calls will go straight to your voicemail for you to pick up and deal with later.
That is, of course, if your voicemail service is working correctly. If your voicemail is not working on your iPhone 12 Pro, you may need to set up or tweak your settings to get them working again. To help you, this guide covers a few ways you can fix your voicemails on iPhone 12 Pro so you don’t miss any important messages.
1. Verify that Voicemail is set up on your iPhone
First, you should make sure that your voicemail is configured on your iPhone. You can check this settings using the Phone app on your device.
Launch the Phone app and tap on the Voicemail tab to ensure that voicemail is set up.
You can also navigate to Settings > Phone > and make sure you see Change Voicemail Password.
2. Try calling your voicemail directly
You can also check your voicemail messages by calling voicemail. Here is how you can do that on your iPhone:
Start the Phone app.
Press and hold on the 1. This will call voicemail. Here is where you can check voicemails.
If you can call your voicemail, listen to messages, and configure your settings, this would suggest that your voicemail is working and any issue with it is located on your device.
3. Force close and reopen the Phone app
Similar to restarting your iPhone, closing and reopening the phone app can give the app a fresh start if the app experience a software issue.
To close out of phone app on iPhone 12 Pro, swipe up from the very bottom of the screen to the center of the screen. Hold your finger in the center of the screen until the app switcher opens. Swipe the phone app up and off the top of the screen to close it.
4. Toggle Cellular Service on and off
Open the settings app and go to cellular. Turn off cellular data. Wait 30 minutes and turn cellular data back on.
You can also toggle Cellular services by opening Control Center and tapping the Cellular data button.
5. Switch on and switch off Airplane Mode
Airplane mode turns off all wireless antennas, including mobile data, Wi-Fi, and Bluetooth. Sometimes simply turning airplane mode on and off can reset settings and bring everything back to normal. Go to settings > Airplane mode.
6. Restart your iPhone to fix your voicemail not working
As unexplainable as it may be, we find most iPhone issues are fixed with a simple reboot. A plethora of possible discrepancies could cause your voicemail problem, and chances are that if you are here looking for answers, your phone complication is a bit more complex, but it doesn’t hurt to remind you to try the good ol’ restart. It just might work. Go to settings > general > shut down.
7. Check for and install a Carrier Settings update
Our next step when iPhone 12 Pro voicemail is not working is to check for a carrier settings update. Apple and your wireless carrier release updates in order to help your iPhone connect to your wireless carrier’s network more efficiently.
Usually when a carrier settings update is available, you’ll receive a pop-up on your iPhone that says “Carrier Settings Update”. Whenever you see this pop-up on your iPhone, always tap Update.
You can also manually check for a carrier settings update by navigating to Settings > General > About. If a carrier settings update is available, a pop-up will appear on your display within 15 seconds. If no pop-up appears, there probably isn’t a carrier settings update available, so let’s move onto the next solution.
8. Toggle your Wi-Fi off and on again
Yes, this is a pretty straightforward troubleshoot, but you’ll be surprised how often turning Wi-Fi off and then back on again will troubleshoot the issue.
Launch Settings from your Home screen.
Tap the Wi-Fi On/Off Switch twice. Once to turn it off and another time to turn it back on.
9. Update iOS
Apple’s operating system updates often include security patches and bug fixes that can help fix voicemail Problems on iPhone 12 Pro. Check to see if there’s an update you can install.
Launch Settings from your Home screen.
Tap Software Update.
If there’s an update available, tap Download and Install.
10. Make sure Call Forwarding is off
Check your call forwarding settings by going to Settings > Phone > Call forwarding. If it’s turned on, shut it to resume receiving voicemail on your device.
11. Reset Time Zone and set Date & Time automatically
If you find voicemail not working on iPhone 12 Pro after trying the above steps, allow your device to automatically Set its Date & Time by contacting Apple Servers.
Go to Settings > General > tap on Date & Time.
On the next screen, enable Set Automatically option.
After Enabling Set Automatically option, make sure iPhone is showing the right Time next to Time Zone entry.
12. Reset voicemail password
You can also fix voicemail not working on iPhone 12 Pro by changing your voicemail password.
To change your voicemail password: Go to Settings > Phone > Change Voicemail Password, then enter the new password. If you forgot your voicemail password, contact your wireless carrier.
13. Reset Network Settings
If none of the options above work, it may mean some extraneous setting was changed along the way. It is likely related to the network, so resetting your network settings to factory defaults might fix the issue. Go to settings > general > Reset > Reset Network Settings.
14. Pull and Insert Your SIM Card Again
If the above steps didn’t work, pull and reinsert your SIM card. This can clear up any underlying issues affecting your phone’s connection to your carrier.
The Sim card is located on the right edge of the phone, below the side button. The SIM sits in a small tray that will pop out. You can pull the SIM tray using a small tool, usually provided in the phone box. If you don’t have this handy, you can bend a paper clip or use the back of an earring.
When pulling your SIM card, you should ideally power your iPhone off first. It’s not a huge deal, but will prevent any potential damage. Also, make sure you pull your SIM while sitting at a table or flat surface, since it’s tiny and easy to lose.
If pulling the SIM card doesn’t work, you can try replacing it. This will require going into one of your carrier’s store locations, so you should call first if your issue still isn’t resolved at this point. Your carrier may send you a new SIM anyway.
15. Contact Your Carrier For Support
If your voicemail settings still aren’t working, it could indicate an issue with the service provided by your network carrier. At this point, the best thing you can do is speak to your carrier to ensure that there isn’t a fault or issue that needs to be resolved with further technical support.
If there is a fault, your carrier can investigate and resolve the issue. They may also be able to offer additional support to set up and configure the voicemail on your iPhone 12 Pro, if required.
16. Contact Apple Support
If none of these steps fix your voicemail, then it’s time to contact Apple support. The technician may have you repeat some of these steps. You might be inclined to refuse because you’re already done them, but it’s the representative’s job to go through a list of troubleshooting steps to see what works and what doesn’t.
Hopefully, it doesn’t come to that. If it does, the issue could be a hardware problem that you can’t fix.