FaceTime not working on iPhone 13/13 Pro? Here’s the Fix


Is FaceTime not Working on your iPhone 13 or iPhone 13 Pro?

If FaceTime is not working on your iPhone 13 or iPhone 13 Pro, there may be many reasons why, some of which are out of your control.

This article explains what you can do to troubleshoot FaceTime issues on iPhone 13 or iPhone 13 Pro. Let’s get started.

Apple’s FaceTime feature offers a free and convenient way to make video calls with other iPhone, iPad, and Mac users. Although it works seamlessly for the most part, you could occasionally run into FaceTime problems and connectivity-related issues.

Several users have reported that they are unable to start or join FaceTime video and audio calls on their iPhone 13 or iPhone 13 Pro. Further, they have said that they are being disconnected while they’re in the middle of a FaceTime call. This can be frustrating when you’re unable to figure out the reason why you’re experiencing FaceTime issues on your iPhone 13 or iPhone 13 Pro.

If you’re facing problems with FaceTime on your iPhone 13 or iPhone 13 Pro, don’t fret. In this article, we’ll walk you through the necessary steps to troubleshoot and hopefully fix FaceTime problems on your device.

Problem 1: FaceTime is unavailable on iPhone 13

How to fix FaceTime is unavailable error

Seeing the message “FaceTime unavailable" when you try to make a call? This isn’t always due to an error on your iPhone 13 or iPhone 13 Pro; the recipient may be to blame. If they aren’t signed in to FaceTime on their phone, iPad, Mac, or iPod touch, they won’t see your call attempt. FaceTime may also show up unavailable for these reasons:

  • The recipient’s phone is turned off or set to Do Not Disturb.
  • The recipient is on another FaceTime call or failed to answer your call after several rings.
  • The recipient doesn’t have the app enabled on their device.
  • The recipient is not connected to Wi-Fi or mobile data, or their area is not supported.
  • The recipient’s contact information is incorrect, includes a call-forwarded number, or is blocked (or they’ve blocked you).

Open FaceTime on your iPhone and try another contact, phone number, or email address. If every attempt appears unavailable, the issue may be on your end. Fix it with these solutions:

Reboot your iPhone

Turning it off and back on again can fix more problems than you think. You can do this by going to Settings > General > Shut Down.

Update iOS

Not only does this help solve bugs and security flaws in your operating system, but it may also add new features and improve your device’s performance. You can update your iPhone by going to Settings > General > Software Update. If an update is available, tap Download and Install.

Make sure your settings are correct

This includes your FaceTime settings and those for Date & Time. If your iPhone 13 or iPhone 13 Pro isn’t synced with the FaceTime servers, the app won’t work. Here’s how to adjust as needed:

You can change your FaceTime settings by going to Settings > FaceTime and make sure FaceTime is turned on. You should also ensure your contact information (phone number and/or email address) is correct under the YOU CAN BE REACHED BY FACETIME AT and CALLER ID sections.

You can change your date and time settings by going to Settings > General > Date & Time. Tap Set Automatically. If you can’t change it, return to Settings and then tap Privacy.
Tap Location Services > System Services, then turn on Setting Time Zone.

Test your Wi-Fi, broadband, or mobile data connection

FaceTime works best over Wi-Fi, but you can use it just as easily with mobile, or cellular, data on your iPhone 13 or iPhone 13 Pro. Either way, make sure at least one is turned on. It’s simple. You can test Wi-Fi on your iPhone by going to Settings > Wi-Fi, then check to see if Wi-Fi is turned on and you’re connected to a Wi-Fi network.

You can test cellular data on your iPhone by going to Settings > Cellular > Cellular Data to make sure it’s turned on and displaying a good signal. You should also make sure the FaceTime switch is on in the list of apps allowed to use mobile data.

Turn off screen time and disable content restriction

These features may be blocking you from using your device’s Camera and FaceTime apps. Make sure they aren’t restricted in your Settings:

You can adjust Screen Time on iPhone by going to Settings > Screen Time > Content & Privacy Restrictions. If the Content & Privacy Restrictions switch is on, tap Allowed Apps and then enter your Screen Time passcode if prompted. Tap the button next to FaceTime and Camera to allow access.

Problem 2: FaceTime is not connecting on iPhone 13

How to fix FaceTime not connecting on iPhone 13

Waiting on FaceTime to connect can be frustrating, especially when you don’t know what’s causing the issue or how to fix it. But don’t worry—whether it’s your signal strength, software, or the fifth member of your Group FaceTime call, we have a few ways to get past the everlasting “connecting" screen so you can start chatting. Here’s how to fix your iPhone 13 or iPhone 13 Pro FaceTime when it won’t connect:

Check Apple Servers

When your FaceTime call won’t go through, you may not be the only one. Apple may be experiencing service outages or technical issues causing connection problems with the app. Check out its System Status page to make sure.


If it’s been a while since you signed in with your Apple ID on your device, re-entering your information may help move things along. Here’s how. You can do this by going to Settings > FaceTime, then tap the email address next to Apple ID. When the popup appears, tap Sign Out. Sign out entirely, then restart your device. To sign back in, open Settings > FaceTime > Use your Apple ID for FaceTime.

Limit the number of people on group FaceTime

While the feature lets you chat with up to 32 people on a single call, if your iPhone 13 is running outdated software, it can have a hard time keeping up. Try a one-on-one conversation first, then slowly add members to your Group FaceTime. That way, you can figure out what number works best and where the issues begin.

Reset your network settings

Wondering how to fix a poor connection on FaceTime? Check your Wi-Fi or mobile network. If either is running slowly or other people are using the same Wi-Fi to stream video, you may not be able to make or receive FaceTime calls. Then try this trick: Reset your network settings. It will clear your Wi-Fi passwords and saved networks, but it won’t erase any other data. You can do this by going to Settings > General > Transfer or Reset iPhone > Reset. Tap Reset Network Settings. You may have to enter your passcode to confirm the reset. Tap Reset Network Settings again.

Problem 3: FaceTime is lagging or frozen on iPhone 13

How to fix FaceTime lagging on iPhone 13

We’ve all experienced a FaceTime call where we’ve had choppy video, sounded like a robot, or could only see a blank screen—yikes! But when FaceTime malfunctions like this, it’s usually because you have too many apps or programs running at the same time. Stop freezing up on camera. Here’s how to fix FaceTime lag, according to our experts:

Close all open apps

Once you get rid of your extra windows and tabs on your device, open FaceTime. It should run more smoothly.

Restart your iPhone

Once it turns back on, check your Camera app to make sure your video and audio are working and then relaunch FaceTime.

Delete and reinstall FaceTime

If it’s still not working after you shut down other programs or restart, try deleting it from your device and downloading it from the App Store. The process is simple:

Tap and hold the FaceTime app, then tap Remove App.
Tap Delete App > Delete to confirm.
Open App Store, then search “facetime.”
Tap Get > Install to reinstall the app.

Restore your iPhone to its factory settings

Still no luck? If your FaceTime app is still giving you trouble, a factory reset may be your only option. But be sure to back up your device beforehand because this type of reset will delete any data you haven’t saved. You can do this by going to Settings > General > Transfer or Reset iPhone. Tap Erase all content and settings > Erase all content and settings.

FaceTime not Working on iPhone 13 or iPhone 13 Pro: Fixed

We hope you managed to fix any issues you were facing with FaceTime on your iPhone 13 or iPhone 13 Pro. Have you experienced FaceTime problems on your iPhone 13 or iPhone 13 Pro? If yes, which of the troubleshooting methods we discussed here worked for you? Did you find another solution? Share your experience in the comments section down below.

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About the author
iPhoneGeeks Staff
iPhoneGeeks Staffhttps://iphonegeeks.com
iPhoneGeeks Staff is a team of iPhone, iPad, Apple Watch, AirPods, and Mac experts led by Moses Johnson. We're passionate about all things Apple!

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