A couple of users have stated that they are having issues with the proximity sensors on iPhone 12 Pro. Here is a list of some of the problems they are facing:
- The proximity sensor is too sensitive.
- The proximity sensor is being triggered for no apparent reasons.
- Your iPhone 12 Pro screen is not shutting off when you hold your phone up to your ear during a call.
- Your iPhone 12 Pro is still showing a black screen even after finishing your conversation,
Your iPhone uses the proximity sensor to detect the presence of your face, ear and cheek when you are on a call. Your iPhone does this because of two main purposes: Reduce display power consumption and thus save battery life by turning off the screen light and to disable your iPhone’s touch screen to avoid inadvertent and unwanted inputs by your face.
If you are experiencing this problem, do you think that your iPhone 12 Pro proximity sensor is not working correctly? do not worry, you are not alone. This article explains what to do when the iPhone 12 Pro proximity sensor is not working. This guide also applies to iPhone 12 mini, iPhone 12 and iPhone 12 Pro Max whose proximity sensor is not working properly.
Before we jump into solution, please note that there is no setting for the proximity sensor on your iPhone 12 Pro. This means that you cannot turn off the proximity sensor. Note that this is different than “Raise to Wake”. Raise to Wake lets you see your lock screen (display wakes up) when you raise your iPhone up. You can turn off and on this (this is on by default) by going to Settings > Display & Brightness.
How to fix iPhone 12 Pro proximity sensor not working issue:
Fix 1: Check your case/screen protector
Make sure that your iPhone’s case or screen protector does not obstruct with the proximity sensor activity. Try taking off the case to see if that fixes your problem.
fix 2: Restart your iPhone 12 Pro
You can restart your iPhone by heading over to:
- General and scroll down
- and then tap Shut Down
- Then turn your iPhone back on
Fix 3: Force restart your iPhone
Do not worry, the content on your iPhone will not be deleted. Here is how:
- On your iPhone 12 Pro, press and release the volume up button and then volume down button and then press and hold the side button until you see the Apple logo on the screen.
Fix 4: Update your iPhone to the latest version of iOS version
You can update your iPhone easily and wirelessly (you can also update your device via iTunes). If you want to do this wirelessly, make sure that your iPhone is connected to a Wi-Fi network. Then tap:
- Software Update
- Tap Download and Install
If your iPhone 12 Pro proximity sensor is not working because of a hardware problem, for example, due to a drop or water issue, contact Apple support. Your iPhone 12 could be covered under warranty. Be sure to make a Genius appointment.