Wi-Fi calling not working on iPhone 12 / 12 Pro? Fix

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iPhone 12 in hand

Is Wi-Fi calling not working on iPhone 12, iPhone 12 mini, iPhone 12 Pro or iPhone 12 Pro Max? You have come to the right place. This article explains exactly how you can fix and troubleshoot Wi-Fi calling on your iPhone 12 mini, iPhone 12, iPhone 12 Pro, or iPhone 12 Pro Max.

Wi-Fi Calling is great if your home or office network connection is more reliable than your carrier signal. But the feature isn’t perfect.

If you can’t get Wi-Fi Calling to work right on your iPhone, here’s how to troubleshoot Wi-Fi calls on iOS.

What Is Wi-Fi Calling?

Wi-Fi Calling makes it possible to places phone calls over Wi-Fi instead of the mobile network. The primary reason for this is if you have a poor cellular signal in your home. If so, Wi-Fi Calling allows you to still make and receive phone calls without issues.

Since you can place and receive phone calls anywhere you’re connected to Wi-Fi, it decreases the chances of dropping phone calls throughout your workday. When Wi-Fi Calling doesn’t work on your iPhone 12, iPhone 12 mini, iPhone 12 Pro, or iPhone 12 Pro Max, here’s what you need to do.

Troubleshooting & Resolving iPhone 12 Wi-Fi Calling Issue

Here are a few fixes to solve the problem when the Wi-Fi calling doesn’t work on iPhone 12, iPhone 12 pro, or iPhone 12 Pro max.

1. check network support

If you have never been able to use Wi-Fi calling on your iPhone 12, chances are your network carrier doesn’t support it. Apple offers a list of supported networks that it supports across the world. You should check whether your carrier supports Wi-Fi calling or not.

Once you have verified that your carrier support Wi-Fi calling, you may proceed to try other fixes.

2. Restart your iPhone and router

You should start the troubleshooting process with simple solutions – restart your phone and router. Then try making a call. Hopefully, if the conditions of the previous point is met, then Wi-Fi calling will work without any issue on your iPhone 12.

To reboot your router, simply turn it off and unplug it from the power source for at least 20 seconds. Similarly, to reboot the iPhone, power it off and turn it on again.

3. Remove the Sim card

You should remove the SIM card from your iPhone for about 30 seconds. Clean it with a microfiber cloth or blow air over it. Then insert it back.

4. Turn Wi-Fi calling off and on

For a majority of users across the world, Wi-Fi calling isn’t enabled by default. You need to enable it from Settings. You can follow these steps to enable Wi-Fi calling.

Step 1: Start the Settings app on your iPhone.

Step 2: Head to Phone > Wi-Fi Calling.

Step 3: Turn on the switch next to Wi-Fi calling on this iPhone. A pop-up will appear. Tap on Enable.

After Wi-Fi calling is enabled, your calls be routed automatically to Wi-Fi in the background.

In case Wi-Fi calling is already on, turn Wi-Fi calling off and enable it again.

5. Turn airplane mode on and off

Enabling Airplane mode turns off most of the network connections on your phone, including cellular network. So turn it off for a few seconds and enable it again. Hopefully, that should fix Wi-Fi calling not working on iPhone 12 issue.

To turn on Airplane mode on your iPhone, go to iPhone Settings. Turn on the switch next to Airplane mode. Use the same toggle to turn it off. Alternatively, open Control Center and enable/disable Airplane mode from there.

6. turn off LTE

You should try turning off LTE on your iPhone. Doing so will force your iPhone to use Wi-Fi calling. To do so, head to Settings > Cellular Data > Cellular data options. Turn off LTE.

7. Use a different Wi-Fi network

If you find wi-Fi calling not working on iPhone 12 Pro, try connecting your device to a different Wi-Fi network. Not all Wi-Fi networks support Wi-Fi calling.

See also: iPhone 12 Pro Wi-Fi Not Working, Slow, or Dropping Out? Fix

8. Change DNS

Often, Wi-Fi calling doesn’t work properly due to a DNS server issue. So change it for your Wi-Fi network.

Please follow these steps:

Step 1: Start the Settings app on your iPhone and go to Wi-Fi.

Step 2: Tap on the small (i) icon next to your Wi-Fi network.

Step 3: Tap on Configure DNS. If it’s showing Automatic, tap on Manual. Then enter Google DNS servers which are 8.8.8.8 and 8.8.4.4. Save the changes. In case it is showing Manual, tap on Automatic and save it.

Step 4: Restart your iPhone.

NOTE: Changing DNS for a Wi-Fi network on your phone will only impact your iPhone. In case you own other iPhones with a similar issue, you will have to change DNS on them separately.

9. Reset Network Settings

If you find Wi-Fi calling not working on iPhone 12 Pro Max, iPhone 12 or iPhone 12 Pro after trying the above steps, try resetting network settings. Doing so will not affect your personal data. It will only reset network settings such as Wi-Fi passwords, paired Bluetooth devices, etc.

To reset network settings, head to Settings > General > Reset > Reset network settings.

Wi-Fi calling not working on iPhone 12? Problem fixed

The above fixes should help you in fixing any issue related to Wi-Fi calling. Ejecting SIM card, restarting iPhone and router, and turning on Airplane mode should act as tips to fix iPhone 12 Wi-Fi calling issues. On your iPhone, the Wi-Fi calling should help you enjoy clearer voice quality for calling.

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About the author
iPhoneGeeks Staff
iPhoneGeeks Staffhttps://iphonegeeks.com
iPhoneGeeks Staff is a team of iPhone, iPad, Apple Watch, AirPods, and Mac experts led by Moses Johnson. We're passionate about all things Apple!

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