Is FaceTime not working on iPhone 12 Pro Max? Find out how to fix problems when FaceTime won’t connect or runs into other issues.
While FaceTime is generally reliable on iPhone, you might run into problems from time to time. If you’re currently facing a situation where FaceTime is not connecting no matter how many times you attempt to launch the app, fear not — there are fixes available.
These tips should help you troubleshoot common issues such as FaceTime audio not working, camera not working, poor connection, login problems, activation problems, and the inability to receive calls.
If FaceTime isn’t working on your iPhone 12 Pro Max, you are not alone! Learn what to do when you just can’t get FaceTime to work.
We’ve pulled together all the best ways to fix FaceTime not working on iPhone 12 Pro Max. Start at the top with the most likely solution, then work your way through the list to get FaceTime working again.
Troubleshooting FaceTime that is not working on iPhone 12 Pro Max
Solution #1: Restart Your iPhone 12 Pro Max
One of the best troubleshooting tips for any app is to restart your iPhone; this advice is the same for when FaceTime isn’t working on iPhone 12 Pro Max. It’s best to close all your apps first to make sure you don’t lose any unsaved progress and to ensure they start fresh after restarting.
Go to settings > General > shut down.
Solution #2: Check If FaceTime Is Down for Everyone
Apple services sometimes experience technical glitches, which means FaceTime won’t connect for anyone. When this happens, there’s nothing you can do but wait for Apple to find a solution.
Take a look at the current status of every Apple service on the Apple System Status page. This page also alerts you of scheduled FaceTime downtime.
Solution #3: Confirm If FaceTime Works in Your Country
Unfortunately, FaceTime isn’t available worldwide—although it certainly comes close. It also isn’t available with every single cell carrier.
Take a look at Apple’s carrier support page to find out if FaceTime is supposed to work in your country with your cell carrier. If FaceTime isn’t available where you live, you might be able to bypass these limitations through the use of a VPN on an iPhone.
Solution #4: Test the Internet Connection on Your iPhone
Unlike regular phone calls, FaceTime connects to other people over the internet. If FaceTime won’t connect, load a fresh webpage on your iPhone to test the internet connection.
FaceTime works best over Wi-Fi, but you can also use it with your cellular data on an iPhone 12 Pro Max. See this article if 3G, 4G or 5G is not working on iPhone. To use FaceTime without Wi-Fi, go to Settings > Cellular and turn on the FaceTime slider to let it use cellular data.
Solution #5: Make Sure You Use the Right Contact Details
On your iPhone 12 Pro max, you can check your own FaceTime contact details by going to Settings > FaceTime > You Can Be Reached By FaceTime At. Ask the person you’re calling to do the same to make sure you have the right details for them.
Solution #6: Limit the People in Your Group FaceTime Chat
FaceTime gives you the ability to start a group chat with up to 32 people at a time. But having that many people makes it difficult to know who is causing FaceTime problems. Try starting a one-to-one chat, then add extra people one at a time to find out when the problems start.
If FaceTime won’t connect to anyone at all, there must be an issue with your iPhone or internet connection. However, if FaceTime won’t connect with one person in particular, the problem probably lies at their end.
Solution #7: Update iOS
FaceTime might run into issues if you aren’t running the latest iOS software on your iPhone 12 Pro Max. Update your phone to the latest iOS release to fix this issue. Also, make sure the person you’re trying to FaceTime updates their device as well.
go to Settings > General > Software Update. If an update is available, tap download and install.
Solution #8: Set the Date and Time Automatically
Apple suggests that you set the date and time automatically if FaceTime keeps failing on your iPhone 12 Pro Max. Most of us do this anyway, but you should make sure it’s enabled in the settings on your phone.
Head to Settings > General > Date & Time and make sure Set Automatically is turned on.
Solution #9: Temporarily Disable FaceTime in Your Settings
You can turn FaceTime off and on from the FaceTime settings on your iPhone 12 Pro Max. You might need to sign into your Apple ID account when you turn it on again.
Head to Settings > FaceTime. Use the toggle at the top of the page to turn FaceTime off, then tap it again to turn it back on.
Solution #10: Sign Out of FaceTime, Then Sign In Again
If FaceTime still isn’t working on your iPhone 12 Pro Max, sign out entirely and then sign in again. Make sure you use the correct Apple ID username and password when signing back in.
Head to Settings > FaceTime. Tap your Apple ID and choose to Sign Out from the popup that appears. After signing out, tap Use your Apple ID for FaceTime and sign in using your Apple ID details.
Solution #11: Test the Camera and Microphone on Your iPhone
If people can’t see or hear you on FaceTime, there might be a problem with the camera or microphones on your iPhone. The simplest way to test this is to open the Camera app and record a short video of yourself talking into the front-facing camera.
Play the video back to find out if there are any problems with the audio or video you recorded. If there are, see how to fix iPhone camera issues first. Get in touch with Apple Support to repair your camera or microphone if those tips don’t work.
Solution #12: Turn On Your Camera and Microphone in FaceTime
If people can’t see or hear you in FaceTime, it might be because you’ve disabled your camera or microphone for that FaceTime call.
During a FaceTime call, reveal more controls by swiping up on your iPhone 12 Pro Max. Tap the Camera and Microphone icons to turn your camera or microphone on and off during the call.
Solution #13: Disable FaceTime Content Restrictions
If the FaceTime app is completely missing from your iPhone 12 Pro Max, you might have turned on restrictions. People usually use these settings to keep young children from accessing certain features on a device.
Head to Settings > Screen Time > Content & Privacy Restrictions. Go into Allowed Apps and make sure FaceTime and Camera are both turned on. If prompted, enter your Screen Time passcode, which may be different from your standard passcode.