Is your iPhone 13 Pro cellular data not working? Here are some solutions to restore mobile data.
Despite all the improvements bundled on the iPhone 13 Pro, it’s 4G and 5G connections can occasionally stop functioning and leave you wondering, “Why is my cellular data not working?”
See also: How to Fix iPhone Cellular Data Problems on ios 15
Causes of iPhone 13 Pro Cellular Data Not Working
iPhone 13 Pro cellular data problems can be caused by basic software glitch, damaged hardware, or even a system-wide outage that renders the entire mobile network unavailable.
When Cellular data stops working on iPhone 13 Pro, it’s world-shattering, in other words. Here are some of the proven solutions to fix cellular data problems on iPhone 13 Pro.
Fixes for iPhone 13 Pro cellular data not working issue
These troubleshooting solutions for getting your cellular data connections working again have been proven to work on iPhone 13, iPhone 13 mini, iPhone 13 Pro, and iPhone 13 Pro Max.
Check If You’ve Reached Your Cellular Data Limit
Most carriers offer mobile data services and plans with limited data. And let’s be honest, many of us would have taken for granted roaming without keeping track of the data usage. Hence, if your cellular data is not working on your iPhone 13 Pro, then this is one possible reason for it. The only scenario in which you don’t have to consider this is if you have an unlimited data plan.
Sadly it’s not easy to check if you’ve maximize your data limits on iPhone. If you go to Settings > Cellular and scroll down you can see your Mobile Data Usage, but if you’ve never reset this number it could be unhelpfully enormous. Our advice is to get in the habit of resetting it every month. It’s best to communicate with your carrier to check you’ve reached data limit.
Restart your iPhone
People around the internet have been joking about restarting any gadget in the hopes of fixing it. As cliché as it can be, they actually work in many cases. This fix might seem to be suspiciously simple, but sometimes, simple is all you need to resolve your iPhone 13 Pro mobile data problems. You can do this by going to settings > General > Shut Down.
After turning your phone back on, check if your cellular data is working again. To double-check accurately, make sure you’re only connected to your cellular data services and make sure your mobile WiFi is turned off.
Toggle Airplane Mode
Sometimes, all you need to do when your iPhone 13 Pro cellular data is not working is to turn on and off Airplane mode. Doing so will cut off your phone from the mobile network and can fix the problem alongside it.
You can do this by going to Settings, turn on Airplane Mode, wait for 30 seconds, then turn it off, wait for your networks to reconnect, and then double-check if your cellular data is working.
Re-Insert Your SIM Card
Another way to fix iPhone 13 Pro cellular data problem is by re-inserting your SIM card. Sometimes, rebooting or resetting the communication between your phone and SIM card is enough to fix many cellular data issues. Keep in mind to turn off your iPhone before ejecting your SIM card.
Once removed, wait for 30 seconds and then re-insert your SIM card. Turn your iPhone back on, wait for it to reconnect to networks. Then, check if your iPhone 13 Pro cellular data issue has been fixed.
Another option is to test your iPhone with another SIM card to see if the issue originates in the phone or the card.
Update your Carrier settings
The next thing to try is to check that your carrier settings are up to date. This is slightly troublesome as such updates are delivered over the internet, and your phone is offline. But it is more than likely that you got the update before your phone went offline. So go to Settings > General > About. If there is an update loaded to go you will be prompted to install it.
You can check what version of the carrier settings your phone is running by going to Settings > General > About and looking next to “Carrier”.
Check for iOS Updates
If there’s no carrier update, there might be an updated version of iOS. You can check for an iOS update by going to Settings > General > Software update.
Check date and time settings
Make sure that the date and time on your iPhone are set correctly for your time zone. You can do this by going to Settings > General > Date & Time. If the date and time are incorrect, update them or turn on the option to set date and time automatically.
It seems that the VPN service used by the third-party security software may affect the cellular data access. This may be a compatibility issue between the app and iOS.
You will need to disable your third-party security or VPN service app when using the cellular data in the meantime.
Of course, this is only a temporary workaround. You can use these apps again when using cellular data networks if the developers have debugged it. We suggest that you use a Wi-Fi connection instead when you want to use your VPN service app.
Reset Your APN
Your phone carriers communicate to your mobile devices using Access Point Names or APNs. These include important settings such as your IP address and the gateway settings needed to connect you to the internet. As crucial as they are, they’re still bound to cause some issues at one point or another. When that happens, you can reset your APN and see if it fixes your cellular data issues.
To reset your APN, go to Settings > Cellular > Cellular data network > Reset Settings.
Reset Network Settings
If you find your iPhone 13 Pro cellular data not working after trying the above fixes, you may need to reset the network settings completely. This will erase out any saved Wi-Fi networks while resetting your cellular data settings to their defaults. This means resetting your network settings can also fix any Wi-Fi problems on your iPhone. You can do this by going to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
Opt For a Factory Reset
If all of the fixes on this list don’t work and you still can’t find the issue, you might need to perform a factory reset. Resetting your iPhone to factory defaults might be the solution for a connection problem you couldn’t find no matter how hard you look for it.
Before you perform a factory reset, make sure to back up all of your important files as the reset will erase all data stored on your phone. Once you’ve performed a backup, go to Settings > General > Transfer or Reset iPhone > Erase All Content and Settings. Once everything’s been reset, set up your iPhone again, and check if your cellular internet connection is working.
Contact your carrier
If you can’t identify a problem at your end, it’s possible that your network provider is experiencing outages. If you’re not sure, the simplest way to find out if your provider is having an outage is to ask them, in multiple ways if possible. Send the company an email and a tweet, give them a phone call (although if there is a problem the switchboard will probably be jammed) and look for any kind of status report on the official website.
Here are the customer support numbers of the major US providers:
- Verizon Wireless: 800-922-0204
- Sprint: 888-211-4727
- AT&T: 611 from an AT&T phone or 800-331-0500
- T-Mobile: 611 from a T-Mobile phone or 1-877-746-0909 from another phone
- U.S. Cellular: 611 from a U.S. Cellular phone or 1-888-944-9400 from another phone
Hopefully the provider will know of any problems in your area, with your account specifically or with the network at large, and will be in the best position to offer remedies, a timeframe of when the problem is likely to be fixed, and any compensation you’ll be able to claim. If the network is down you may be obliged to use Wi-Fi until it’s fixed. If you are also experiencing Wi-Fi connection issues, you can check out iPhone 13 Pro Wi-Fi troubleshooting guide right here.
Contact Apple Support
There are times when you’ve done everything and nothing has solved the issue, not even a complete factory reset. If this happens to you, then the problem might not be your settings or your operating system. Sometimes, iPhone 13 Pro cellular data problems can occur due to hardware problems.
If you’ve done everything, from restarting your iPhone to a complete factory reset, it may be best to visit the nearest Apple Store. Have the technicians go under the hood of your device and see if your problem lies there.
iPhone 13 Pro Cellular Data Not Working: Problem Fixed!
There are many configurations that can cause cellular data problems on your iPhone 13 Pro. When you encounter hitches on your mobile connection, try out these fixes before doing anything drastic. While iPhone 13 Pro cellular data not working can be caused by many different things, usually, the solutions to these problems are quite simple.
Have you faced cellular data problems on your iPhone 13 Pro? Drop a comment and let us know!
Paul J says
Thankfully, I found this forum as I’ve just spent several hours trying to work out why I couldn’t connect my iPhone 13 (standard version) and iPad 6 to my home internet connection after installing update 15.2 yesterday evening. I still can’t use my VPN connections. Someone at Apple needs to get this sorted quickly.
My Verizon iphone 13 pro did not work for the week I was in Mexico. After an hour with Verizon there was no solution. Verizon put a service request in to their engineers, service ticket is still open and unresolved. In my group of 10, there were 3 of us with this phone that had this issue. I also bought a Telcel SIM which would not work while I was there. Phone works properly when back in the US, but this is a concern for my next trip to MX. This problem needs a solution
I had the exact same problem in Mexico. Arrived January 28 and left. February 27. I spent most of a day on the phone with Verizon techs. We finally did a factory reset (that was my last resort). Still didn’t work. Said I needed a new phone. Now home talking to Verizon and they want to give me a reconditioned phone. Sounds like several of the early models of the 13 Pro have the same problem. I think I need a new version.
I just returned from Mexico, Cancun to Tulum. In all 9 days, three iPhone 13 pros not one of them worked. No service for 9 days. Could only communicate via WIFI. Verizon did nothing and Apple is doing the same!
Edward Hermanson says
Resetting Network Settings did it! Thanks.
I have no data intermittently. My provider issued a replacement phone which after 2 days developed the same problem. I have used all of the above fixes which are useful, but temporary. My provider (O2, UK) is sending another sim which might fix the issue BUT I DOUBT IT: A friend of mine has the same phone with the same issue but a different carrier. I suspect it will turn out to be an APPLE THING. Will report back here.